About Sophia Ramirez
Sophia Ramirez leads Copperlane's service operations with a focus on throughput, accuracy, and trust. She balances bay utilization with technician capacity to keep turnaround times tight without sacrificing quality.
Sophia built our playbooks for multi-point inspections, digital approvals, and proactive parts ordering so customers spend less time waiting and more time driving. She coaches advisors on setting clear expectations at write-up and following through on every promise.
Before Copperlane, Sophia managed fixed ops for a regional dealership group, lifting CSI scores and first-visit resolution rates across multiple rooftops.
